AVA Voice - Customizable Introduction
The introduction AVA says when answering an inbound call can now be customized. This provides for more flexibility whether using an overflow model of AVA or the older IVR menu option.
AVA Outbound - Customizable Intro Question
In previous outbound releases, AVA would always begin the call with "Hi, is this [pet_name]'s owner?" Now, this introduction message can be customized or removed entirely from the message script. This allows for more flexibility with the AVA interaction.
If no introduction question is provided and AVA is waiting for the client to speak to start the conversation, this could potentially result in an abandoned call.
AVA Voice - Overdue Reminder Configuration
Previously, reminders had a limit on how far back AVA would enforce overdue reminders. Now, this can be configured without a limit.
AVA Chat - Wording Configuration
The "Request prescription refill" button in the chat widget can now be relabeled as "Request medication refill" to comply with Google Ad policies.
Daysmart Integration - Prescription Fixes
A correction was implemented on the Daysmart data integration which corrects our ability to read prescriptions and map them to the correct client.
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