AVA Booking via SMS
The same booking functionality that exists in AVA Chat has been ported to SMS. Any clients replying to text messages can book through text message. This change allows for more flexibility in the AVA Outbound text follow-ups.
AVA will still forward the message to the practice via email if unable to complete the booking.
SMS booking is feature-booking - without enablement replies will be forwarded as they are today. The outbound text content will also need updated to encourage replies.
ezyVet Reminder Sync Corrections
In certain situations, when polling for Standard of Care records, the ezyVet integration would exit the process early if experiencing a full block of deleted records. This prevented the system from importing a full set of Standard of Care records in cases where a large number had been deleted. The integration now continues even if encountering that to ensure we read the full set of Standard of Care records.
AVA Allows Disabling Confirmation Step
Prior to booking, AVA provides a final confirmation ("just to confirm...."). This option can now be disabled. When disabled, AVA books directly without the secondary confirmation. This applies to both AVA Voice and AVA Outbound.
AVA Scheduler Ad Attribution Improvements
AVA Scheduler now has improved ad attribution persistence. These parameters can be exported via the Dashboard Scheduler Campaign Appointments report.
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