Brian Stock

IP Management ImprovementsPreviously, if we received too many failed requests from the same IP address, that IP address would be blocked. Now, we have refined the situations which trigger that IP b...

Pulse Multi-Pet Booking CorrectionPreviously, the duration for the second or third appointment in a multi-pet booking was being calculated incorrectly for Pulse, resulting in apparent double bookin...

Cornerstone Real-Time Availability ChecksThe Cornerstone DataLink integration was improved to check in real-time if an appointment slot is still available. This helps prevent double booking conflic...

AVA - Improved Rabies DetectionThe process of identifying a rabies vaccination has been broadened. This applies to both AVA Voice and AVA Outbound when identifying a reminder record. With this chan...

AVA Online Scheduling Self-Service (OSS) App ReleaseA new app was released to group administrators, providing a centralized place to manage configurations for all practices within the group. The ap...

AVA Outbound - New Voice ModelFollowing a few weeks of beta testing, the new Realtime model was applied to all outbound calls for all AVA practices. The new voice has several benefits over the prev...