Brian Stock

Booking Duration ImprovementsFor multi-pet appointments and booking types with resource-specific duration overrides, the system has been hardened to ensure the proper appointment duration is being ...

Pulse Multi-Pet Booking CorrectionPreviously, the duration for the second or third appointment in a multi-pet booking was being calculated incorrectly for Pulse, resulting in apparent double bookin...

Cornerstone Real-Time Availability ChecksThe Cornerstone DataLink integration was improved to check in real-time if an appointment slot is still available. This helps prevent double booking conflic...

AVA - Improved Rabies DetectionThe process of identifying a rabies vaccination has been broadened. This applies to both AVA Voice and AVA Outbound when identifying a reminder record. With this chan...

AVA Online Scheduling Self-Service (OSS) App ReleaseA new app was released to group administrators, providing a centralized place to manage configurations for all practices within the group. The ap...

AVA Outbound - New Voice ModelFollowing a few weeks of beta testing, the new Realtime model was applied to all outbound calls for all AVA practices. The new voice has several benefits over the prev...