Release Notes - Week of September 7, 2026

IP Management Improvements

Previously, if we received too many failed requests from the same IP address, that IP address would be blocked. Now, we have refined the situations which trigger that IP block to target specifically behavior which appears to be a probing attempt.

Booking Duration Improvements

For multi-pet appointments and booking types with resource-specific duration overrides, the system has been hardened to ensure the proper appointment duration is being stored for each of these scenarios. This ensures that downstream PiMS consumers write back with the correct appointment duration in all scenarios.

AVA Outbound Enhancements

Several enhancements to AVA Outbound deployed this week:

• AVA now waits for the client to answer the call before starting the new initiation question, preventing situations where AVA would start speaking at the same time as the client. 
• If interrupted during the introduction question, AVA will repeat the question. 
• AVA will terminate the call after 2 questions without a reply from the client.
• If AVA asks a question and the client doesn't reply, AVA now repeats the question instead of advancing to the next step.