New PowerBI Dashboard
An updated PowerBI dashboard was released with additional data points provided across all AVA offerings. The dashboard now separates activity between Scheduler, Voice, and Outbound tabs.
On the previous dashboard, metrics were combined across all channels, so the new dashboard provides more accurate data points depending on the service being analyzed.
AVA Scheduler Booking Improvements
To prevent sessions from extending long periods, a timeout was added to the scheduler frontend.
Once the openings are loaded, the user has 5 minutes to complete the booking, otherwise is redirected back to the openings screen with an openings reload.
On the backend, additional checks were implemented to verify an opening is still available prior to booking. Previously these were implemented for Pulse and Cornerstone, but now these checks are applied across all PiMS.
AVA Scheduler - Provider Selection Indication
When a specific provider is selected on scheduler, this now writes back to the appointment notes. Previously, this information only wrote back to the appointment on AVA Voice bookings.
AVA Outbound - Multiple Reminder Support
AVA Outbound now supports listing multiple reminders in the introduction with a new varaiable segment. In recent weeks, support for listing the specific reminder was incorporated but now all of a pet's due reminders can be played.
All reminders are standardized to a client-friendly name.
AVA Dashboard - Reporting Enhancements
The AVA Dashboard now supports exporting appointments via the Scheduler Campaigns page.
When filtering voice sessions, the dashboard now supports toggling between AVA Voice and AVA Outbound.
AVA Voice - Configurable Realtime Eagerness
The Realtime eagerness level can now be configured for a specific account. Eagerness determines how long the model waits before speaking, avoiding interrupting the client whenever possible. However, with low eagerness, this can sometimes be interpreted as system latency. So, by increasing the eagnerness of the system, AVA will be more responsive, but with the potential for more interruptions as well.
Shepherd Integration - Provider Schedule Templates
For any AVA practices using Shepherd PiMS, the provider schedule templates are now read and applied properly to the account. Previously, only schedule templates by day were being read, but now either template model is supported.
Pulse Integration - Phone Number Fixes
In some specific situations, the Pulse integration was failing to sync phone numbers because of improperly formatted 11 character numbers. These are now standardized to 10 digits to prevent any sync disruption.
Comments
0 comments
Please sign in to leave a comment.