Brian Stock

AVA Voice - Customizable IntroductionThe introduction AVA says when answering an inbound call can now be customized. This provides for more flexibility whether using an overflow model of AVA or the...

New PowerBI DashboardAn updated PowerBI dashboard was released with additional data points provided across all AVA offerings. The dashboard now separates activity between Scheduler, Voice, and Outb...

ezyVet - AVA Outbound Communication WritebackVetPawer now supports communication writeback following a successful AVA Outbound call placement.Text formatHTML formatCalls can be written back via tex...

AVA Booking via SMSThe same booking functionality that exists in AVA Chat has been ported to SMS. Any clients replying to text messages can book through text message. This change allows for more fl...

Booking Duration ImprovementsFor multi-pet appointments and booking types with resource-specific duration overrides, the system has been hardened to ensure the proper appointment duration is being ...

Pulse Multi-Pet Booking CorrectionPreviously, the duration for the second or third appointment in a multi-pet booking was being calculated incorrectly for Pulse, resulting in apparent double bookin...

Cornerstone Real-Time Availability ChecksThe Cornerstone DataLink integration was improved to check in real-time if an appointment slot is still available. This helps prevent double booking conflic...

AVA - Improved Rabies DetectionThe process of identifying a rabies vaccination has been broadened. This applies to both AVA Voice and AVA Outbound when identifying a reminder record. With this chan...

AVA Online Scheduling Self-Service (OSS) App ReleaseA new app was released to group administrators, providing a centralized place to manage configurations for all practices within the group. The ap...

AVA Outbound - New Voice ModelFollowing a few weeks of beta testing, the new Realtime model was applied to all outbound calls for all AVA practices. The new voice has several benefits over the prev...